Coat with Scarf

HEATLNDN offers free next day delivery on orders shipping in the UK occasionally. If this offer is on, then it will be displayed on the header banner of our site. Terms and Conditions for this exclusive shipping offer follows: 

• Free next day delivery if order is over £60 and is placed before 10PM (GMT)
• No code or action is required by the user. It will be automatically applied.

If your order is placed before 10PM (GMT) on Monday-Thursday then your order will be dispatched the next morning and it will arrive to you the next day. For orders placed on Friday - Sunday they will be dispatched on Monday and will reach on on Tuesday.

Standard Shipping

• Cost: £3.95 for all orders under £50
• Processing Time: 3-10 business working days
• Delivery Time: Your order will typically arrive within 4-4 business days after you recieve confirmation via email that your order has been shipped.
• Tracking: Standard shipping does not include tracking.

Tracked Shipping

• Cost: £8.95
• Delivery Time: Your order will typically arrive within 5-7 business days after you recieve confirmation via email that your order has been shipped.
• Tracking: You'll receive a tracking number to monitor your order's progress.

International Shipping

We offer tracked and signed international shipping.

Europe:

• Cost: £35.00
• Delivery Time: Your order will typically arrive within 5-7 business days after you recieve confirmation via email that your order has been shipped.
• Tracking: You'll receive a tracking number to monitor your order's progress.

Rest of World:

• Cost: £445.00
• Delivery Time: Your order will typically arrive within 5-7 business days after you recieve confirmation via email that your order has been shipped.
• Tracking: You'll receive a tracking number to monitor your order's progress.

Please note:

• Shipping times may vary slightly depending on your location and customs clearance procedures.
• Import duties or taxes do not apply to your order and are covered by us.

If you have any questions about our shipping policies, please contact us at hello@heatlondon.net

Refund Policy (Non-Returnable Fees Apply)

Return Window: We accept returns within 7 days of delivery. Unfortunately, after 7 days, we cannot offer a refund or exchange.

Return Conditions:

• Items must be unworn, unwashed, and in the original packaging.
• No fragrance, make-up marks, or deodorant residue are acceptable.
• We reserve the right to refuse returns that do not meet these conditions.

Return Process:

1. Initiate Return: Email hello@heatlondon.net with your receipt or proof of purchase, order number, and a clear statement requesting a return and refund.

2. Return Address: Once we receive your request, we will provide a return address for you to ship the item back to us. Please note, return shipping is not covered and will be your responsibility.

3. Inspection and Notification: We will inspect the returned item and notify you via email of its approval or rejection for a refund.

4. Refund Processing: Approved refunds will be processed within 7-10 business days and credited to your original payment method.

Non-Refundable Items:

• Sale and discounted items are not eligible for refunds.

Exchanges:

Currently, we do not offer exchanges. If you would like a different size or color, you will need to return your unwanted item for a refund and then place a new order for the desired item.

Important Note:

This refund policy is subject to change. We recommend reviewing this policy before making any purchases.

HEATLNDN take wholesale orders!

With nearly a decade of experience in the B2C retail space, we at HEATLNDN understand the challenges of sourcing reliable, on-trend clothing. That's why we're excited to offer wholesale partnerships to fellow startups! Gain access to our curated collection of in-demand styles and give your customers the fashion they crave.

Contact us at hello@heatlondon.net with your wholesale inquiry, including the products you're interested in, and a dedicated member of our team will be happy to assist you.