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FAQs
All orders are processed and shipped within 2-5 business days. Transit times vary from 5-7 business days. Please allow a minimum of 2 weeks for your order to arrive. Some products are shipped sooner. If they are it will be stated on the product page.
When your order finishes processing and begins its journey to you, you'll receive a shipment confirmation via email containing a tracking link.
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Initiate your request via online chat in the bottom right hand corner or email us at hello@heatlondon.net
We understand that sometimes circumstances change. If you need to update your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.
We understand that sometimes circumstances change. If you need to update your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.
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