Shipping

Standard Shipping

Cost: £3.95 for all orders under £50
Delivery Time: Your order will typically arrive within 5-7 business days after you recieve confirmation via email that your order has been shipped.
Tracking: Standard shipping does not include tracking.

Tracked Shipping

Cost: £8.95
Delivery Time: Your order will typically arrive within 5-7 business days after you recieve confirmation via email that your order has been shipped.
Tracking: You'll receive a tracking number to monitor your order's progress.

International Shipping

We offer tracked and signed international shipping.

Europe:

Cost: £25.00
Delivery Time: Your order will typically arrive within 5-7 business days after you recieve confirmation via email that your order has been shipped.
Tracking: You'll receive a tracking number to monitor your order's progress.

Rest of World:

Cost: £35.00
Delivery Time: Your order will typically arrive within 5-7 business days after you recieve confirmation via email that your order has been shipped.
Tracking: You'll receive a tracking number to monitor your order's progress.

Please note:

Shipping times may vary slightly depending on your location and customs clearance procedures.
Import duties or taxes do not apply to your order and are covered by us.

If you have any questions about our shipping policies, please contact us at hello@heatlondon.net

Return Policy

Refund Policy (Non-Returnable Fees Apply)

Return Window: We accept returns within 7 days of delivery. Unfortunately, after 7 days, we cannot offer a refund or exchange.

Return Conditions:

Items must be unworn, unwashed, and in the original packaging.
No fragrance, make-up marks, or deodorant residue are acceptable.
We reserve the right to refuse returns that do not meet these conditions.

Return Process:

Initiate Return: Email hello@heatlondon.net with your receipt or proof of purchase, order number, and a clear statement requesting a return and refund.
Return Address: Once we receive your request, we will provide a return address for you to ship the item back to us. Please note, return shipping is not covered and will be your responsibility.
Inspection and Notification: We will inspect the returned item and notify you via email of its approval or rejection for a refund.
Refund Processing: Approved refunds will be processed within 7-10 business days and credited to your original payment method.

Non-Refundable Items:

Sale and discounted items are not eligible for refunds.

Exchanges:

Currently, we do not offer exchanges. If you would like a different size or color, you will need to return your unwanted item for a refund and then place a new order for the desired item.

Important Note:

This refund policy is subject to change. We recommend reviewing this policy before making any purchases.

How can we Help?

FAQs

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