Contact Us
We're here to help! Whether you have a question about our products, your recent order, or just want share feedback on your shopping experience with us, we'd love to hear from you.
Get in Touch
There are two ways you can reach our friendly customer service team:
Send us an email at hello@heatlondon.net and we'll get back to you within 48 hours.
Live Chat
Look for the chat icon on the bottom right corner of your screen. Our representatives are available to chat.
Please note: Due to high volume, response times for both email and chat may vary but every message will be responded to. We appreciate your patience.
For Faster Service
- Order Inquiries: If you have a question about your recent order, please include your order number in your email or have it ready when you chat. This will help us assist you much quicker.
- Product Inquiries: For questions about our products, please be as specific as possible in your email or chat. This will allow us to provide you with the most accurate information.
We look forward to hearing from you!