Refund Policy
Return Policy
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Returns
Our policy lasts 7 days. If 7 days have gone by since the delivery date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there is a scent of perfume or a mark on the item due to make-up or deodorant/odour from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
Refunds (if applicable)
To complete your return, send us an email at hello@heatlondon.net with receipt or proof of purchase and order number. Please state in the email that you wish to return the item and request a refund. Once we receive your request we will provide you with a return address where you will send your package to.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@heatlondon.net
Sale items / Promotional Offers (if applicable)
Only regular priced items may be refunded, unfortunately sale and discounted items cannot be refunded.
Exchanges (if applicable)
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there is a scent of perfume or a mark on the item due to make-up or deodorant/odour from trying on the item, the exchange will be refused and the item will be returned back to you. We reserve the right to refuse an exchange if the returns procedures have not been followed.
If you need to exchange it send us an email at hello@heatlondon.net and a representative will be in touch with you providing you will a return address.