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Refund Policy

Products purchased at HEATLNDN can be returned to us within 14 days. With the exception of sale items and items purchased using a discount code.

This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the order and receive a refund.

Your legal right to cancel a Contract starts from the date of the dispatch confirmation (the date on which we confirm our acceptance of your order in accordance with the Terms), which is when the Contract between us is formed. The end date for returning Products is 14 days after the day you receive the Product.

For hygiene reasons we do not accept returns or cancellations for any intimate objects such as bodysuits. 

All Products returned to us must be unworn, in perfect condition and free from any defects or odours. Products must be returned with all their original tags attached and in their original packaging. Products that are not returned in this condition may not be accepted and may be returned to you and/or we may refuse to issue a refund. Products will be inspected upon return and in the unlikely event that the product is not sellable we will have to return it back to you and we will not be able to issue a refund.

If you order multiple products, which are delivered on separate dates, the end date is 14 days after the day on which you receive the last of the separate products ordered.

Should you wish to cancel your order, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at heatlondonservices@gmail.com

If you cancel your order we will:

  1. refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products.
  2. refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
  3. make any refunds due to you as soon as possible and in any event within the following timeframe:
    1. if you have received the product: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
    2. if you have not received the product 14 days after you inform us of your decision to cancel the order.

Where you cancel your order the products may either be:

  1. Returned to us at your cost

If you have returned the products to us because they are faulty or mis- described, we will refund the price of the products in full upon receipt of return. 

We will refund you on the credit card or debit card used by you to pay.

Please note that any rush/express orders placed by the client are non-refundable/returnable.

International orders which are shipped within 10-14 days or less from the point of the order as a result of a deadline specified by the customer within this time are subject to the above.

We cannot be held responsible for delays in shipping or missed deliveries, therefore any additional payments for express shipping services shall also be non-refundable.

Because you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms.

Delivery & Inspection

We will deliver to the address given to us by you at the time you place your order. Though we usually work to agreed delivery times between ourselves and the customer please allow up to 28 days for delivery/courier services.

If we are unable to deliver to you, we will inform you and you may, if you wish, cancel the Contract and we will fully refund you.

We strongly suggest that, upon receipt, you inspect the products and advise us if the delivered products are not what you ordered or are faulty.

If you believe that the goods are either incorrect or faulty you have 14 days to contact us and inform us so that we may rectify the situation, either by offering an exchange or a refund.

 

Our Liability

We cannot be held responsible for any adverse effects to our products caused by exposing them to chemicals or substances, which may be harmful or mark or leave a residue on any product. If you wish to apply any products always test a small area first and if in doubt please consult with us prior to using.

We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where:

  1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
  2. such loss or damage is not a reasonably foreseeable result of any such breach;
  3. any increase in loss or damage results from breach by you of any of these Terms.

We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the terms implied by section 12 of the Sale of Products Act 1979 (title and quiet possession);
  4. any breach of the terms implied by section 13 to 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  5. defective products under the Consumer Protection Act 1987.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  1. we will contact you as soon as reasonably possible to notify you; and
  2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a contract affected by an Event Outside Our Control. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

General

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.